Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@trueface.co.uk.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

To place an order, simply browse our collection and click on the desired item. Choose the size and color preferences, then click "Add to Cart" to proceed. You can review your cart and click "Checkout" to complete your purchase.

We accept most major credit cards, including Visa, Mastercard, American Express, and Shop pay. We also offer secure payment options such as PayPal and Apple Pay for your convenience.

Absolutely! Once your order is shipped, we will send you a confirmation email containing a tracking number. You can use this number to easily track the progress of your shipment.

Shipping times may vary depending on your location and our current order volume. However, we strive to process and ship all orders within one business days. Typical delivery times range from 2-3 business days within the United Kingdom.

Yes, we offer free standard shipping on all orders within the United Kingdom.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can initiate a return within 90 days of receiving the item free of cost. Please ensure that the item is unworn, in its original packaging, and with all tags attached. For more details, please visit our Returns & Exchanges page.

Yes, we understand that sometimes sizing or preferences may change. If you need to exchange an item, please initiate a return through our Returns & Exchanges page and place a new order for the desired item. This will ensure the fastest processing and delivery of your exchange.

You can reach our friendly customer service team by sending an email to info@trueface.co.uk or by using the contact form on our website. We strive to respond to all inquiries within 24 hours, Monday through Friday.

Yes, we take pride in our commitment to sustainability and ethical practices. We strive to source materials responsibly and work with manufacturers who uphold high ethical standards. We also prioritize eco-friendly packaging and shipping practices to minimize our environmental impact.

Yes, we periodically offer discounts and promotions. You can stay updated by subscribing to our newsletter or following our social media accounts. Additionally, we may offer special discounts for first-time customers or during certain holiday seasons.

We strive to process orders as quickly as possible. If you wish to cancel or modify your order, please contact our customer service team immediately. We cannot guarantee that changes can be made once an order has been processed, but we will do our best to assist you.

We apologize if you received a defective or damaged item. Please contact our customer service team and provide the necessary details along with supporting photos. We will gladly assist you in resolving the issue and arranging a replacement or refund if necessary.

Yes, we provide a detailed size chart for each product on our website. You can find this information on the product page under the "Size Guide" section. We recommend referring to the size chart to ensure the best fit for your measurements.

Yes, we offer gift cards for purchase on our website. These make the perfect gift for fashion enthusiasts, allowing them to choose their favorite items from our collection. Gift cards are available in various denominations and can be sent digitally or via physical mail.

Absolutely! You can subscribe to our newsletter by entering your email address in the designated field located at the bottom of our website. By subscribing, you will receive periodic updates, new arrivals, and exclusive promotions. Rest assured, we value your privacy and will not share your information with third parties.

The best way to stay updated on new arrivals and restocked items is by following us on social media and subscribing to our newsletter. We regularly announce new arrivals, restock notifications, and exclusive promotions through these channels.

If you have any additional questions, please feel free to contact our customer service team. We are here to assist you and provide the information you need. You can reach us through email or by using the contact form on our website.

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